PRIVACY POLICY

Last Updated: 25 January 20251.

1. Who We Are

Inside the Score (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

We are the Data Controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

Contact Details:

• Email Address: oscar@insidethescore.com

 

 

2. Purpose of This Privacy Policy

This privacy policy explains how we collect, use, store, and protect your personal data when you:

• Visit insidethescore.com

• Purchase or participate in our music education courses

• Use our course hosting platform (Kajabi)

• Participate in our community (Skool)

• Interact with our advertising or marketing

 

 

3. The Personal Data We Collect

We may collect, use, store, and transfer the following categories of personal data:

• Identity Data: First name, last name, username (on Skool or Kajabi).

• Contact Data: Email address.

• Transaction Data: Details of products/services purchased, payment status, and billing information. 

•  Note: We do not store credit card details. Payments are processed securely via third-party providers (Stripe and PayPal).

• Technical Data: IP address, browser type and version, time zone setting, operating system, and website usage data.

• Profile Data: Login credentials (Kajabi / Skool), course progress, feedback, survey responses, and community posts.

 

 

4. How We Use Your Personal Data (Lawful Basis)

We only process personal data where a lawful basis applies under UK GDPR.

• Performance of Contract: To deliver the courses you purchased, provide access to Kajabi and Skool, process payments, and provide customer support.

• Legal Obligation: To comply with UK tax and accounting laws (HMRC requirements) and maintain transaction records.

• Legitimate Interests: To improve our courses, analyze website usage, prevent fraud, and maintain business records. We ensure these interests do not override your fundamental rights.

• Consent: Where required (e.g., specific marketing campaigns or advertising cookies), we rely on your consent. You may withdraw consent at any time.

 

 

5. Marketing Communications

We may send marketing emails about our products, courses, or offers.

• Soft Opt-In: If you are an existing customer, we may send you marketing communications relating to similar services you have purchased, unless you opted out at the time of purchase.

• Unsubscribe: You can unsubscribe at any time by clicking the "unsubscribe" link in the footer of any email.

We do not sell your data.

 

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience.

• Essential Cookies: Necessary for website operation (e.g., logging into Kajabi).

• Analytics Cookies: We use Google Analytics to help us understand website usage.

• Marketing Cookies: We use the Meta (Facebook/Instagram) Pixel to measure ad performance and retarget visitors.

 

 

Your Control: You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, please note that some parts of this website (like course logins) may become inaccessible.

 

7. Third-Party Data Processors

To run our business effectively, we share personal data with trusted third parties who act as Data Processors under contract:

• Kajabi: Website hosting, course delivery, and email marketing.

• Skool: Community and classroom platform.

• Stripe & PayPal: Payment processing.

• Google: Analytics and advertising.

• Meta Platforms: Advertising services.

These providers process data only in accordance with our instructions and their own strict privacy policies.

 

8. International Transfers

Some of our service providers (specifically Kajabi, Skool, Google, and Meta) are based outside the United Kingdom, primarily in the United States. 

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring specific contracts (Standard Contractual Clauses or the UK International Data Transfer Addendum) are in place with these providers.

 

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

• Transaction Data: Retained for 6 years to comply with UK tax law (HMRC).

• Account Data: Retained while your account is active.

• Marketing Data: Retained until you unsubscribe.

 

 

10. Data Security

We implement appropriate technical and organisational security measures to protect personal data from unauthorized access, alteration, disclosure, or loss.

Payment data is processed securely by Stripe and PayPal and is never stored on our servers.

 

11. Your Legal Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Request access to your personal data.

• Request correction of inaccurate data.

• Request erasure ("Right to be Forgotten").

• Object to processing of your personal data.

• Request the transfer of your personal data (Data Portability).

• Withdraw consent at any time.

To exercise your rights, email: oscar@insidethescore.com

We may request verification of identity before fulfilling requests.

 

 

12. Children’s Privacy

Our services are generally intended for individuals over the age of 18. However, we welcome students aged 13-17 provided they have parental consent.

• We do not knowingly collect personal data from children under 13.

• If we learn we have collected data from a child under 13 without parental consent, we will delete it immediately.

 

 

13. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be published on this page with the "Last Updated" date shown at the top.